|
Frequently Asked
Questions
How do I access more
information about a product I am interested in?
Simply double click on the product name and you will
be able to review such information as the products chemical composition,
intended use, any harmful side effects, dosage rates, how to administer and
storage instructions. If various sizes of the product are carried, click on the
smallest sized item listed for this information.
How do I place an
order?
Use the category headings to locate the product you
are after or use the search function located at the top of each page. When you
find an item you are interested in, click on 'Buy Now'. You can view the
contents of your shopping cart at anytime by clicking 'Cart' under the Koala
image.
You are able to update quantities and delete items
whilst viewing your cart.
When you are finished shopping at Cooinda Downs
click on 'Checkout' in the 'Cart' area. You will then be guided through the
checkout and payment process. You can cancel or change your order at any time
prior to submitting your payment information.
Total costs, including shipping costs are displayed
prior to any payment information being submitted to Cooinda Downs
How can I
pay?
To make the transaction as simple
as possible for you, Cooinda accepts a variety of different payment methods
including:
Credit cards including Visa,
Mastercard Cheque/Money Order (Australian Customers Only); Bank Deposit
(Australian Customer Only); Telephone/Fax with your credit card
details
All payments must be made in Australian funds. All
credit cards will be charged in Australian funds.
What currency are your prices
in?
All prices shown on www.cooinda.com. are in Australian
Dollars and all payments must be made in Australian dollars. Payments debited to
your credit card will be in Australian dollars.
What are
the Freight Charges for Australian deliveries?
All orders for Australian customers are dispatched
using Australia Post unless you instruct us otherwise.
Cooinda heavily subsidies the freight costs of all
orders and asks customers to contribute on the following basis:
Orders weighing 0 - 10kg: $6.00 per order to anywhere
in NSW, $12 elsewhere in Australia. Orders weighing 10.1kg - 20kg: $12.00 per
order to anywhere in NSW, $17.00 elsewhere in Australia. Orders weighing
20.1kg - 30kg: $20.00 per order to anywhere in NSW, $25.00 elsewhere in
Australia
Orders weighing 30.1kg - 40kg $30.00 per order
anywhere in NSW, $35 elsewhere in Australia.
Orders weighing 40.1kg and over, $40.00 per
order anywhere in NSW, $45 elsewhere in Australia
Product shipping weights are included in the item
description for all products listed on our site. The listed shipping weight is
the shipping weight that will be used to calculate your final shipping total.
The listed shipping weight includes the net weight of the product and any
associated packing material.
The total shipping weight and applicable shipping
charge will be displayed at checkout prior to you submitting any payment
information.
Does Cooinda ship
internationally?
Currently we do not ship to customers outside of
Australia.
How quickly can you get an
order to me?
We understand that most of our customers want their
order yesterday!!! We do our very best to dispatch orders within 24 to 48
hours of the receipt of your payment. We will let you know of any item that
is expected to take longer than 72 hours to dispatch (excluding weekend days and
public holidays).
You have the option of canceling any part
of your order that has been placed on back order with our suppliers and
obtaining a full refund for that part of yourorder. Any products subsequently
supplied from back order are shipped at Cooinda's cost and no
additional shipping charges are incurred by you.
What if I need to return an
item?
Please refer to our Policies section for
details on our return policy and procedures.
Secure ecommerce shopping cart software and credit card processing provided by ezimerchant
|