Frequently Asked Questions

How do I access more information about a product I am interested in?

Simply double click on the product name and you will be able to review such information as the products chemical composition, intended use, any harmful side effects, dosage rates, how to administer and storage instructions. If various sizes of the product are carried, click on the smallest sized item listed for this information.

How do I place an order?

Use the category headings to locate the product you are after or use the search function located at the top of each page. When you find an item you are interested in, click on 'Buy Now'. You can view the contents of your shopping cart at anytime by clicking 'Cart' under the Koala image.

You are able to update quantities and delete items whilst viewing your cart.

When you are finished shopping at Cooinda Downs click on 'Checkout' in the 'Cart' area. You will then be guided through the checkout and payment process. You can cancel or change your order at any time prior to submitting your payment information.

Total costs, including shipping costs are displayed prior to any payment information being submitted to Cooinda Downs

How can I pay?

To make the transaction as simple as possible for you, Cooinda accepts a variety of different payment methods including:

Credit cards including Visa, Mastercard
Cheque/Money Order (Australian Customers Only);
Bank Deposit (Australian Customer Only);
Telephone/Fax with your credit card details

All payments must be made in Australian funds. All credit cards will be charged in Australian funds.

What currency are your prices in?

All prices shown on www.cooinda.com. are in Australian Dollars and all payments must be made in Australian dollars. Payments debited to your credit card will be in Australian dollars.

What are the Freight Charges for Australian deliveries?

All orders for Australian customers are dispatched using Australia Post unless you instruct us otherwise.

Cooinda heavily subsidies the freight costs of all orders and asks customers to contribute on the following basis:

Orders weighing 0 - 10kg: $6.00 per order to anywhere in NSW, $12 elsewhere in Australia.
Orders weighing 10.1kg - 20kg: $12.00 per order to anywhere in NSW, $17.00 elsewhere in Australia.
Orders weighing 20.1kg - 30kg: $20.00 per order to anywhere in NSW, $25.00 elsewhere in Australia

Orders weighing 30.1kg - 40kg $30.00 per order anywhere in NSW, $35 elsewhere in Australia.

Orders weighing 40.1kg  and over, $40.00 per order anywhere in NSW, $45 elsewhere in Australia

Product shipping weights are included in the item description for all products listed on our site. The listed shipping weight is the shipping weight that will be used to calculate your final shipping total. The listed shipping weight includes the net weight of the product and any associated packing material.

The total shipping weight and applicable shipping charge will be displayed at checkout prior to you submitting any payment information.

Does Cooinda ship internationally?

Currently we do not ship to customers outside of Australia.

How quickly can you get an order to me?

We understand that most of our customers want their order yesterday!!! We do our very best to dispatch orders within 24 to 48 hours of the receipt of your payment. We will let you know of any item that is expected to take longer than 72 hours to dispatch (excluding weekend days and public holidays).

You have the option of canceling any part of your order that has been placed on back order with our suppliers and obtaining a full refund for that part of yourorder. Any products subsequently supplied from back order are shipped at Cooinda's cost and no additional shipping charges are incurred by you.

What if I need to return an item?

Please refer to our Policies section  for details on our return policy and procedures.