About
Cooinda Downs
Cooinda Downs is a family run business and has been proudly operating for over 20 years Australia wide.
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We carry products that are formulated to specifically target the needs of the individual species in preference to a wide spectrum formula. Cooinda covers a wide range of animals, including: kangaroos, wombats, echidnas, possums, koalas, flying foxes, bats, alpacas, pigs, reptiles, small carnivores and most birds. We cater especially to wildlife carers with supplying Wombaroo milk replacements and other supplements.
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We try to provide as much information as possible about each product to enable you to make an informed choice regarding each purchase. If in any doubt, however, we highly recommend that you seek professional veterinary advice.
We fully appreciate the cost of properly caring for animals and do all we can to negotiate the lowest supply price from manufacturers and minimise our own overheads to be able to supply products at extremely affordable prices.
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Please don't hesitate to contact us if you have further questions, if we don't know the answer we will endeavour to find out for you. We would also love to hear from you if you'd like to suggest a new product or want to relate a success story using one of the products you bought.
Frequently Asked Questions
Where are you located?
We pack and send orders from Wollongong NSW. We do not live near the premises.
How can I pay?
Cooinda Downs uses Westpac's Payway to process transactions safely and securely and as the website platform Wix does not currently support the Payway system we ask that at check-out you follow the link provided and pay your total order amount using your credit card details. It's important to return to the check out page and continue to the next page to properly place your order. We regret Cooinda transactions aren't more straightforward and hope Wix updates their payment options soon.
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All payments must be made in Australian funds.
All credit cards will be charged in Australian funds.
What currency are your prices in?
All prices shown on www.cooinda.com. are in Australian Dollars and all payments must be made in Australian dollars.
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What are the Freight Charges for Australian deliveries?
All orders for Australian customers are dispatched using Australia Post, eparcel.
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Freight charges are determined by product weight including box.
Our website platform Wix currently calculates only one set of freight charges for each Australian state. It would be our preference for our shipping policy to reflect the difference in country and city prices just as Australia Post does. But as Wix currently does not allow us to specifically tailor freight charges for regions in a state, we have tried our best to charge as fairly as possible.
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Wix allows only 10 weight ranges per state for calculating freight charges, which are 0-1kg, 1-3kg, 3-5kg, 5-7kg, 7-10kg, 10-14kg, 14-17kg, 17-20kg, 20-22kg, 22kg and up.
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This is not our preference and we hope Wix updates their system soon. If the weight far exceeds 22kg we will wish for the freight charge to ultimately reflect a fair price and will contact you to ask for an additional payment before we ship your order; if this is unsatisfactory you will be free to cancel your order and receive your money back.
Does Cooinda ship internationally?
Currently we do not ship to customers outside of Australia.
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How quickly can you get an order to me?
We understand that most of our customers want their order yesterday!!!
We do our very best to dispatch orders quickly after the receipt of your payment.
We will let you know if there is going to be an unexpected delay on delivery of a product .
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You have the option of cancelling your order if it has not already been shipped.
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Does Cooinda express post?
Sometimes, if stock is available and we are not time-poor. Please email to discuss option: barwisecolleen@gmail.com.
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What if I need to return an item?
We provide information about our products for you to make an informed decision about whether the product is suitable for your animals. We are not the manufacturer of the products we carry and cannot guarantee their performance on your animals. We will not accept the return of an item because you're unsatisfied about the quality of the product's results.
If your product arrives broken or you receive the wrong product please contact us.
Whatever the reason you wish to return the product, we'd be happy to hear you out. Please send an email explaining the situation to: barwisecolleen@gmail.com
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Shipping
All orders for Australian customers are dispatched using Australia Post unless you instruct us otherwise.
Please note we do not ship internationally.
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Product shipping weights are included in the item description for all products listed on our site.
The listed shipping weight is the shipping weight that will be used to calculate your final shipping total.
The listed shipping weight includes the net weight of the product and any associated packing material.
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The total shipping weight and applicable shipping charge will be displayed at checkout prior to you submitting any payment information.
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Policies
Conditions of Sale
All orders are taken via Westpac's Payway via this website or can be direct deposited using details we can email you. Goods will only be dispatched once payment is confirmed. Occasionally, due to heavy demand or delays in manufacturer's supply, some items may be temporarily out of stock. Should this occur we will advise and give you the option to place these goods on backorder.
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Returns
Cooinda Downs offers a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged packaging. We reserve the right to refuse the acceptance of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Cooinda Downs except in instances where the goods arrived damaged or the incorrect product was shipped by Cooinda Downs.
To arrange for the return of any item please contact us to obtain the return shipping address.
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Privacy Statement
Cooinda Downs is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.
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The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs) and our Privacy Policy is as follows:
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The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:
Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.
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How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information:
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To establish and maintain your relationship as a customer of Cooinda Downs.
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To provide the products and services you have requested from Cooinda Downs.
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To administer and manage those products and services.
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To answer your inquiry.
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For direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Cooinda Downs which you would not like to receive, please contact us and we will remove your name from our mailing list.
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Access to your personal information
In most cases, you can gain access to the personal information that Cooinda Downs holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
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Security
Cooinda Downs will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
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The Internet is not always a secure method of transmitting information. Accordingly, Cooinda Downs cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.
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Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website to keep up to date with any changes.